REACH Support
Allow your customers to work independently and request live video docs/e-signature collaboration support from an agent to complete their transaction
Assist your app/website customers with a smarter approach
Hybrid approach
Allow your clients to start a process on your website/app on their own & instantly enter a live docs collaboration session with an agent to decrease drop out rates
Allow agents to offer the right help (with rich tools) at the right time (only when the client struggles)
Reduce your clients' frustration by allowing them to complete complex workflows with the help of an effective agent-supported session
Process Visibility
Avoid the loss of all data filled out by the clients while they were on their own
Provide your agents ongoing visibility of the form even before the form fill out was completed ("live document")
Access detailed recording of the session (audio/video/annotations) whenever required
Audit trail
Automatically capture all data inputs filled out by the client
Record the data inputs (with exact time and date) for compliance purposes
Pull all data inputs from the documents to your back end systems to avoid rekeying of relevant information
Rich Engagement
An innovative approach for website support - no more just chat, video, and co-browse
Support your customers with a broader set of collaboration tools (including co-editing, co-signature, docs upload, and even ID VER)
Reduce costs by using one integrated platform instead of multiple scattered platforms
REACH seamlessly integrates all the features needed to complete transactions remotely
